Returns & Refund Policy

Last updated: August 20, 2026
We take great pride in the quality and authenticity of every gold product we sell. Please read this policy carefully before placing your order.
1. Our Commitment

Every product sold by Barbie Gold is certified, authentic, and carefully inspected before delivery. We are committed to ensuring every customer receives exactly what they ordered.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product delivered is significantly different from what was ordered
  • The product arrived damaged or tampered with during delivery
  • The product fails an independent authenticity verification
3. Non-Returnable Conditions

We do not accept returns under the following conditions:

  • Change of mind after delivery
  • Product has been used, resold, or altered in any way
  • Return request made more than 48 hours after delivery
  • Product packaging has been destroyed or tampered with by the customer
4. How to Initiate a Return

To initiate a return, contact us within 48 hours of receiving your order:

  • Send a WhatsApp message to +234 906 942 7525
  • Include your order reference number
  • Include clear photos or video of the product showing the issue

Our team will review your request within 24 hours and respond with next steps.

5. Refund Process

If your return is approved:

  • A full refund will be processed to your original payment method
  • Refunds are processed within 5 - 10 business days
  • You will be notified via WhatsApp and email once the refund is processed
6. Exchanges

In some cases, we may offer a product exchange instead of a refund. This will be discussed and agreed upon between both parties before proceeding.

7. Contact Us

For any return or refund enquiries: